Privacy Privacy Policy

Effective Date: 07-Dec-2025
Last updated: 07-Dec-2025

1. Introduction

This Privacy Policy describes how SoarZion Technologies Private Limited (“SoarZion,” “we,” “our,” “us”) collects, uses, discloses, and protects personal information across all our platforms, including but not limited to:

  • ZCartify (all editions)
  • ZCartify demo sites
  • ZCartify Mobile App (customer app)
  • Trovezaar marketplace
  • Corporate website (soarzion.com)

By accessing or using any SoarZion service, you agree to the terms outlined in this Privacy Policy.

2. About Us

SoarZion Technologies Private Limited
16, Valikollaimedu Main Road,
Thiruverkadu, Chennai – 600077, India.

Contact Email: info@soarzion.com

3. Scope of This Privacy Policy

This Privacy Policy applies to:

  • All visitors, customers, vendors, and partners
  • All websites operated under SoarZion
  • All mobile applications and demo applications
  • All support and communication channels

This policy does not apply to websites or services not owned by SoarZion.

4. Information We Collect

We may collect the following categories of information:

4.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Login details (encrypted)
  • Communication preferences

4.2 Transaction Information

  • Order details
  • Payment confirmations
  • Refunds and adjustments

(Note: Payment card/UPI details are handled securely by Razorpay. We do NOT store sensitive payment information.)

4.3 Device & Technical Information

Collected automatically via cookies, analytics, and Firebase services:

  • Device type
  • Browser type
  • IP address
  • Operating system
  • App version (for ZCartify mobile app)
  • Session interactions

4.4 Vendor Information (Trovezaar)

  • Business name
  • Contact details
  • Bank information (for payouts)
  • GST/Legal documentation

5. How We Use Your Information

We use collected information for the following purposes:

5.1 Account & Identity Management

  • Creating and managing user accounts
  • Authentication and login

5.2 Order Processing & Fulfillment

  • Processing orders placed on Trovezaar
  • Generating invoices and credit notes
  • Communicating order updates

5.3 Payments

Handled through Razorpay:

  • Secure checkout
  • Refund processing
  • Fraud detection

5.4 Communication

  • Customer support
  • Service-related notifications
  • Account and security alerts

5.5 Platform Improvement

  • Understanding usage patterns
  • Enhancing performance
  • Fixing issues

6. Mobile App Data (ZCartify Mobile App)

The ZCartify Mobile App does NOT request or access:

  • Camera
  • Photos/Gallery
  • Location
  • Storage
  • Files

The only data collected is:

  • Device type
  • App version
  • Crash reports
  • Analytics provided by Firebase

7. Cookies & Tracking Technologies

We use cookies to:

  • Maintain user sessions
  • Improve performance
  • Analyze traffic patterns

Users may control cookies via browser settings.

8. Payment Information

Payments are processed by Razorpay, a PCI-DSS compliant provider.

SoarZion does:

  • NOT store card numbers
  • NOT store UPI IDs
  • NOT store CVV or payment credentials

Razorpay’s privacy policy governs payment-related personal data.

9. Email & Communication Handling

Transactional and support emails are processed using:

  • ZeptoMail (SMTP API)
  • SoarZion’s .NET-based backend

We do not sell or share email addresses with third parties.

10. Vendor Data (Trovezaar)

For vendor onboarding:

  • Business information
  • GST details
  • Bank account (for payout)

This information is stored securely and used solely for business operations.

11. Data Sharing

We do not sell personal information.

  • We may share limited data with:
  • Payment gateway (Razorpay)
  • Shipping partners
  • Cloud services (Azure, Firebase)
  • Email service (ZeptoMail)

Only what is necessary for service delivery is shared.

12. Data Retention

We retain data only as long as required:

  • Account data: While account is active
  • Order data: As required by tax laws (typically 8 years in India)
  • Vendor data: While active + compliance period

Users may request deletion of their account subject to regulatory requirements.

13. User Rights

You may request:

  • Access to your data
  • Corrections to inaccurate data
  • Deletion (where applicable)
  • Opt-out from marketing communications

Requests may be sent to info@soarzion.com

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14. Security

We use industry-standard security practices including:

  • SSL/TLS encryption
  • Secure password hashing
  • Cloud security policies
  • Restricted access controls

However, no system is completely secure, and users are advised to maintain secure credentials.

15. Third-Party Services

This policy does not cover:

  • Razorpay
  • Firebase
  • Social login services
  • External links

Users are encouraged to review third-party policies.

16. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors.

17. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of updates.

18. Contact Information

For privacy-related concerns:

SoarZion Technologies Pvt. Ltd.
Email: info@soarzion.com
Chennai, Tamil Nadu, India.